What happens if you want to stop, and when money comes back.
Last updated: 31 July 2026
You have 30 days from the date of payment to change your mind. Write to us in that window and we refund the whole amount. You do not have to prove anything or explain yourself - "it is not for us" is a complete reason.
This applies to every plan and every term. If you prepaid three or five years and it is not working out, you are not locked in for the rest of the decade because of one decision made in week one.
We would rather give the money back than keep a customer who is not getting value from it. And we would rather you tell us why, so the next factory has a better experience - but that is a request, not a condition.
You can stop using FactoryHajri whenever you like. Nothing renews automatically, so there is no subscription to switch off - if you do not pay for the next term, the account simply stops at the end of the one you paid for.
To close an account, email support@factoryhajri.com from the address the account is registered to. We will confirm within two working days.
No payment is taken during the 30-day trial and no card details are collected, so there is nothing to refund. If you decide not to continue, do nothing - the account becomes read-only and then locked. Your records are not deleted.
Once the guarantee window has passed, a paid term is not refundable, and you keep access for the whole term you paid for even if you stop using it. By then you will have run at least one full month - a whole salary cycle - on your own workers and your own hajri.
These four situations are refunded whenever they happen, guarantee window or not:
Approved refunds go to the same method you paid with - the same card, UPI account or bank account. We cannot send a refund somewhere else. Once we approve it, the money is released within 7 working days. Your bank or card issuer may take a few more days to show it, which is outside our control.
Three and five-year terms are discounted because they are paid in advance for the whole period. The 30-day guarantee covers them exactly like a one-year term: full refund inside the window, no refund after it. If your circumstances change later, talk to us at support@factoryhajri.com - we would rather find something workable than leave you stuck.
If you outgrow your plan's unit or worker limit, you can move to a bigger plan at any time. Contact us and we will tell you the difference to pay for the remainder of your term. Moving up is not a new purchase and does not restart your term.
Export whatever you need before the account locks - salary sheets and reports download as Excel and CSV. If you have already lost access and need an export, write to us and we will help.
Email support@factoryhajri.com from the address the account is registered to, within 30 days of paying. Put REFUND in the subject line and tell us the business name. That is all we need - no form, no phone menu. Export anything you want to keep before we close the account.
Mahesh Agarwal
A-501, Poonam Heights C.H.S., S.V.Road,
Goregaon (W),
Mumbai
Maharashtra 400104
Phone: 9323038899
Email: support@factoryhajri.com
Monday to Saturday, 11:00 am to 7:00 pm IST
