Contact us

Support in Surat, Gujarat

If you are in or around Surat, Gujarat, this is the quicker number for setting up and day-to-day help.

What to write to us about

• Before you buy - which plan fits, whether your biometric machine will work, anything you want to see demonstrated.
• Setting up - importing your worker list, your first month of hajri, wage rates.
• Something is wrong - tell us the unit, the month and what you expected to see. A screenshot helps more than anything.
• Payments and receipts - see the cancellation and refunds policy first; it may already answer you.
• Your data - exports, corrections or deletion, as set out in the privacy policy.

Already a customer?

The fastest route is to log in and tell us the unit name and the month you are looking at - it saves a round of questions.

Complaints

If something has gone wrong and the first answer did not settle it, write to support@factoryhajri.com with the word COMPLAINT in the subject line. It goes to the owner of the business and will be answered within seven working days.